To cancel a COD or PREPAID order, please send an email to sales@Recast labs Private Limited.com within 24 hours of placing the order.
For Prepaid Orders, a cancellation charge of Rs 100 will be deducted during the refund process.
For COD Orders, Reward points equivalent to Rs 100 will be deducted from the customer’s account.
If a Prepaid International order is canceled, the customer is responsible for 5% exchange fees on the total order value, with the balance refunded to the original account.
Once an order is dispatched from our warehouse, it cannot be canceled under any circumstances.
In the rare event that your order is canceled due to non-availability of stocks for over 30 working days, the full amount will be refunded to the original payment method, and an email notification will be sent.
Orders cannot be altered once placed; they can only be canceled, and a new order needs to be placed.
Any order cancellation request will be processed only via email. Kindly send an email to sales@recastlabs.com within 24 hours of placing the order.
Rejection at Final Destination:
If an order is rejected during delivery, our system will cancel the order upon its return to our warehouse.
For prepaid domestic orders, a refund will be initiated by deducting Rs 100 for cancellation charges, and the balance will be refunded to the same payment instrument within 7-10 business days.
COD orders will incur actual shipping costs for both to and fro, and reward points will be deducted from the customer’s account.
Return Policy
Returns are allowed within three days of delivery for unused, sealed, and undamaged items. Please email us at sales@recastlabs.com within 72 hours of delivery.
A reverse pickup will be arranged, and after confirming that the product is sealed and undamaged, a refund will be processed.
Please note that a deduction of INR 100 will be made for the reverse pickup from the total refund amount.
In the rare event of receiving a damaged product, contact us at sales@recastlabs.com within 24 hours of delivery for assistance with a replacement or refund.
Damages caused by negligence or incorrect application are not covered under the Returns Policy.
No exchange or return can be processed for allergies/skin reactions, dislikes of fragrance or color variations. (The scent and color of organic ingredients may vary depending on environmental and soil conditions.)
We recommend checking the ingredients list for known allergies and performing a patch test before use to check for unknown allergies.
Out of stock Items
We apologize for any inconvenience. Please check availability at a later date.
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